Refund and Return Policy

Thank you for shopping at Rock Hall Primary Alumni. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item within 30 days of receipt for a full refund or exchange. Please read the following policy for more details.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be returned in its original packaging, with all tags and labels attached.
  • You must provide proof of purchase, such as the order number or receipt.

The following items are not eligible for return:

  • Personalized or custom-made items.
  • Items marked as “Final Sale”.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] to request a return authorization.
  2. Provide your order number and a brief explanation of the reason for the return.
  3. Once your return is authorized, we will provide you with instructions on how to return the item.

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or a defective item). We recommend using a trackable shipping service to ensure that the item is received.

4. Refunds

Once we receive the returned item and verify that it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [Number] business days for the refund to be processed.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team at [Your Contact Information]. We will do our best to accommodate your request, subject to availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Information]. We will arrange for a replacement or refund, depending on the circumstances.

7. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].